Refund policy
1. Warranty and complaint
1.1 Some of FoFill AB's goods may be covered by a guarantee. Information about any warranty period and special warranty conditions for each product can be found on the product page. The warranty for goods only covers original manufacturing defects, and thus not defects that occur during or after a change in the product's function and appearance, such as rebuilding, upgrading or other configuration of the product. The customer's order confirmation is valid as a guarantee certificate.
1.2 The right of complaint covers goods that are faulty according to current consumer protection legislation. A customer who wishes to claim an error in an ordered item must contact FoFill AB as soon as possible after the error is discovered, via the contact details provided on the Website. Complaints made within two months of the customer discovering the fault are always considered to have been submitted in time. The customer has a 3-year right of complaint on goods purchased on the Website. In the case of a complaint or warranty case, FoFill AB reserves the right that it may take some time as the supplier of the product is the one who decides on approval of the case.
1.3 FoFill AB is responsible for the return shipping for approved complaints.
1.4 When the complained item is returned and the complaint is approved, FoFill AB will compensate the customer in accordance with current consumer protection legislation. FoFill AB strives for this to take place within 30 days of FoFill AB receiving the complaint, but it may take longer depending on the nature of the goods. FoFill AB reserves the right to deny a complaint if it turns out that the product is not faulty according to current consumer protection legislation. For complaints, FoFill AB follows guidelines from the Allmänna Reklamationsnämnden or equivalent boards in other European countries. More information is available at www.konsumentverket.se.
2. Right of withdrawal
2.1 When purchasing goods on the Website, a 14-day right of withdrawal always applies in accordance with current consumer protection legislation. This means that the customer has the right to cancel his purchase by notifying FoFill AB of this within 14 days of the customer or the customer's representative receiving the ordered item (the cancellation period). Note that if the quality of the product has been affected as a result of you as the customer having handled it more than is necessary to examine its properties or functions, a deduction will be made from the refund corresponding to the decrease in value of the item.
2.2 The right of withdrawal does not apply to the following types of goods: goods with a broken seal (for example dietary supplements, cosmetic products, electronics, scales and similar products); goods that can quickly deteriorate or become too old (for example dietary supplements, health food and other foods with a short shelf life).
3. Exchanges
3.1 FoFill AB does not receive any food exchanges.
1.1 Some of FoFill AB's goods may be covered by a guarantee. Information about any warranty period and special warranty conditions for each product can be found on the product page. The warranty for goods only covers original manufacturing defects, and thus not defects that occur during or after a change in the product's function and appearance, such as rebuilding, upgrading or other configuration of the product. The customer's order confirmation is valid as a guarantee certificate.
1.2 The right of complaint covers goods that are faulty according to current consumer protection legislation. A customer who wishes to claim an error in an ordered item must contact FoFill AB as soon as possible after the error is discovered, via the contact details provided on the Website. Complaints made within two months of the customer discovering the fault are always considered to have been submitted in time. The customer has a 3-year right of complaint on goods purchased on the Website. In the case of a complaint or warranty case, FoFill AB reserves the right that it may take some time as the supplier of the product is the one who decides on approval of the case.
1.3 FoFill AB is responsible for the return shipping for approved complaints.
1.4 When the complained item is returned and the complaint is approved, FoFill AB will compensate the customer in accordance with current consumer protection legislation. FoFill AB strives for this to take place within 30 days of FoFill AB receiving the complaint, but it may take longer depending on the nature of the goods. FoFill AB reserves the right to deny a complaint if it turns out that the product is not faulty according to current consumer protection legislation. For complaints, FoFill AB follows guidelines from the Allmänna Reklamationsnämnden or equivalent boards in other European countries. More information is available at www.konsumentverket.se.
2. Right of withdrawal
2.1 When purchasing goods on the Website, a 14-day right of withdrawal always applies in accordance with current consumer protection legislation. This means that the customer has the right to cancel his purchase by notifying FoFill AB of this within 14 days of the customer or the customer's representative receiving the ordered item (the cancellation period). Note that if the quality of the product has been affected as a result of you as the customer having handled it more than is necessary to examine its properties or functions, a deduction will be made from the refund corresponding to the decrease in value of the item.
2.2 The right of withdrawal does not apply to the following types of goods: goods with a broken seal (for example dietary supplements, cosmetic products, electronics, scales and similar products); goods that can quickly deteriorate or become too old (for example dietary supplements, health food and other foods with a short shelf life).
3. Exchanges
3.1 FoFill AB does not receive any food exchanges.