Shipping policy
1. Delivery conditions
When you place an order with us, we want you to feel safe and informed all the way from order to delivery. Here are important points about our terms of delivery:
1.1 Order confirmation
As soon as we receive your order, we will send an order confirmation to your email. It contains details of your order, so save it for any future communication with our customer service. Always double check that the contents of the package match what is stated in the order confirmation.
1.2 Delivery times
Standard Delivery: You should receive your package within 1-3 days. During major promotions, delivery may take slightly longer.
Backlisted products: Orders with backlisted products are shipped when everything is in stock. We reserve the right to remove backlisted items from your order.
Delivery notification: When your package is dispatched from our warehouse, you will receive a delivery notification via email.
1.3 Delivery options
Delivery to agent (PostNord): Sent to the nearest agent and the customer receives an SMS notification when the package is ready for collection. Cost: Free for purchases over SEK 599, otherwise SEK 89. Be sure to fill in the correct first and last name when ordering. In the case of incomplete information (if the name does not match your ID information), problems with collection may occur.
Home delivery (Gordon Deliviery): Cost: SEK 89 for purchases under SEK 599, SEK 0 for purchases over SEK 599. You choose the time and date for delivery at the checkout. Important to enter the port code. If you have chosen a time and day but would like to change, contact Gordon to rebook HERE. ATTENTION! Changes to the booking must be made approx. 3 days before the scheduled delivery. For changes that do not take place 3 days before, the customer will be charged double shipping. See below latest time for change of delivery.
CHANGE OF DELIVERY DAY/TIM
| Day |
Booked delivery | Latest time to change delivery date |
|---|---|---|
| Mon |
10:00-22:00 | Friday befor 08:00 |
| Tue |
10:00-22:00 | Friday befor 08:00 |
| Wed |
15:00-22:00 | Monday befor 08:00 |
| Thu |
15:00-22:00 | Tuesday befor 08:00 |
| Fri |
15:00-22:00 | Tuesday dag befor 08:00 |
| Sat |
9:00-18:00 | Thursday befor 08:00 |
| Sun |
10:00-22:00 | Thursday befor 11:00 |
Example: I have booked delivery for Monday at 10:00-22:00 but want to change to another date. I have to change no later than Friday before 08:00 to be able to change without extra shipping costs.
Important to note
If you have both protein pizza and protein porridge in the shopping cart and are checking out, the shipping costs will be combined into a shipping cost "Delivery". This cost is for both the home delivery of the pizza and the package of porridge sent to your agent. When you have both products in the shopping cart, a home delivery date will automatically be selected for you. You will receive information about the date and time selected in the confirmation email sent to your email after your purchase. If the date and time chosen does not suit you, you can easily change it by contacting Gordon Delivery and asking for a new date/time. You contact them HERE